I’ve always admired business owners who maintain calm and patient personas and are not worried about money. As an entrepreneur who provides strategy consulting to other entrepreneurs, many people have asked me what habits I think are imperative to achieving success in the field. I thought about this question a lot and came up with a list of just a few habits I think are stepping stones:
Don’t get me wrong, these are not the only habits that successful entrepreneurs possess, but they are a great place to start. Keep these habits as a foundation, and success will follow you wherever you go.
]]>"I'm a huge fan of Toastmasters. A number of our employees have completed the certificate program. Anyone who needs to eliminate their fear of public speaking, brush up on tone, increase projection and eliminate filler words like "um" and "like" will benefit from this stellar non-profit. Chapters are worldwide and free for anyone to join."
"There's no better training than the cold pitch. Find someone random outside the office who's willing to bend their ear. Take two minutes and describe your business in an elevator pitch format, then ask for feedback. Not only does this keep your communication skills fresh; it can also help you, as an owner, keep your sales skills honed. That's something many of us lose after spending too much time in the boardroom."
"Early in my career, before I even spoke regularly with the press, I completed a media spokesperson training. Even the best public speakers would benefit from the skills taught in one of these trainings. A day in front of a camera practicing crisis management and answering hard questions will improve anyone's communication skills, whether it be with media, your staff or investors."
"If you can participate in a policy debate, you can communicate anything and speak anywhere. If you want a crash course in communication, spend three weeks at a summer debate camp. You may be the oldest one there, but you'll be grateful."
"I have used the Enneagram Test to really get to know myself. Once I found out what my communication style consisted of and what makes me tick, I was able to develop a better set of skills crafted for my personality and behaviors. Not only did it help me communicate better with others, but I learned how others communicate too. "
"You'd be surprised by the effect that hosting a YouTube channel has on your communication skills. Not only does it force you to create scripts, presentations and impromptu dialogues, but it also puts you in front of an endless amount of viewers who can comment at their own will. Being in front of a camera helps you work on speaking naturally and fluently, while also getting a solid point across."
"This is kind of offbeat, but we recently did a two hour calligraphy class in our office. It was mainly to help get the creative juices flowing, but it really helped the design team because it allowed them to explore different edges. Although we don't use calligraphy on our site, the class helped everyone on our team explore their creative side and learn a skill that is highly applicable to the events industry."
"I have ocassionally met with a life coach to try and develop soft skills like communication, brainstorming, speaking and mindfulness. All these areas help improve empathy and sensitivity, and provide a way to better understand myself and others I manage or work with."
"There are a lot of books that cover the topic of communication and relationship building. The one all-time favorite book of mine is Dale Carnegie's "How To Win Friends And Influence People." It covers all the topics related to managing, communicating and connecting with others. It's an easy read and a great starting point for understanding how to truly communicate with people. "
"I'm finishing an 18-month program at the Gestalt Institute of Cleveland. Every two months, I would spend four days immersed in their training. While it is a therapeutic model, as a CEO, the training has been incredibly valuable to me. It has helped me learn how to create safe spaces within my company and with clients so more profound work can be done. I'm working with them to put together a program for CEOs."
The goal of going far or thinking long-term impacts everything from the rate at which we hire to whether or not we should move office spaces. It’s a filter through which we push all of our decisions, which means it touches nearly every aspect of our business, from the mundane to the critical.
This approach is antithetical to much of what the startup tech community considers the norm. Going fast is commonly the name of the game: find product market fit or build an MVP, raise venture capital, hire like crazy, and just keep the train on the tracks at all costs. It’s way too easy to get wrapped up in the excitement of a hyper-growth operation and forget why you started your business in the first place when you’re focused on speed. Every time I reflect on what our business has achieved over the past 10 years, I realize that the long-term game plan is not a bad one at all. In fact, thinking long term can take on many forms. For me, this presents itself in two main ways, both of which directly and immediately impact my team.
First, I ask myself the following question before setting any decision in stone: “If I make this decision, will I still want to work here afterward?” As a founder, I’m obviously here for the long haul either way, but I still ask myself this question because I know that some of our employees aren’t necessarily going to see this business through to the very end. They need to feel inspired and aligned with our business decisions, day in and day out. Our people are passionate and vocal about what they like and what they would love to see changed in order to have a better work environment.
When I ask this question, it’s not about whether or not we should keep doing catered-lunch Thursdays. I’m talking about tough decisions: ones that are foundational to the business. If we choose to put a product feature on ice after a team has been working on it for three months, I need to recognize the demoralizing nature of that move and the effects it might have on team morale. I may still end up making that call, but not without mitigating team concern in a way that keeps folks excited about the next innovation we’re working on.
The other way long term thinking benefits our company is its impact on hiring and career development. When it comes to hiring at our company, we’re simply not willing to make many sacrifices. We’ve made it hard to join our team because we’re not just looking for someone who’s able to complete the task at hand. Naturally, we look for individuals who we believe are capable of being super successful in their role, but beyond that, we’re looking for folks who will grow into all-around rock stars. These are the people who take extreme pride in the work that they do (and they do it for the good of the company) because they care about watching us all succeed. They’re excited to take on new challenges and innovate in ways we’ve never heard of, and might even end up managing entire teams as we grow.
We like to say, “We hire people who put away their own dishes,” because we value individuals who hold themselves accountable and aren’t above rolling up their sleeves and pitching in, whether that means putting away coffee mugs or answering a support ticket. We also like to look outside the traditional realm for new hires. For example, if we’re hiring for our customer happiness team, an applicant from Nordstrom, which is known for having incredible customer service, might be a great fit despite the fact that their background is in retail and not technology.
I work hard with our people operations team to listen to employees and anticipate changes folks might be looking to make in their careers. Within a startup, there are often many opportunities for growth in the non-traditional sense of the word. On occasion, we uncover new opportunities where they didn’t exist before in order to keep an awesome team member in our fold. I strive to encourage our employees to grow from within the company – somewhat selfishly, I’ll admit – so that we can all continue to benefit from their knowledge as it spreads across departments. This notion also provides tremendous benefit to our employees themselves, especially ones who are early in their careers, as they are better able to weigh their options, try something new, and carve out a future at the company.
Even though we can’t go back in time and put more people on our founding team, taking a long view of our organization and goals encourages that “go anywhere, do anything” mindset across the company. Going fast might give you some instant gratification, but it’s much less satisfying when you do it alone. We all want someone to high-five at the finish line.
]]>Recently, I read a New York Times article about Silicon Valley founders and their startup failures. They wore them as a badge of honor, as if it’s a big accomplishment to bankrupt a company. The underlying message (not being afraid to fail) is noble. The acceptance of failure, however? That’s far from noble.
In Jason Fried and David Heinemeier’s book Rework, the authors ask a simple question: Why fail?
Failure is sometimes necessary in order to achieve greatness: That’s the message that needs to be heard more clearly in tech. The market may simply not be ready or willing to accept your idea. You may be ahead of the curve. Does that mean your entire business model is a failure? Certainly not. With that being said, opening a coffee shop with a friend or family’s money and sitting in the back all day playing Pokémon Go is not a reasonable excuse to bankrupt your company.
Failing is a necessary evil on the path to big accomplishments, but it should not be an overwhelmingly accepted circumstance.
Since Tim Ferriss released The 4-Hour Workweek, entrepreneurs have been watching the clock. They want to ensure that they don’t waste their time by working on something they are not 100 percent on board with. Entrepreneurs have convinced themselves that their time is extremely valuable, and that every moment should be spent on building the next Facebook. Nickel and diming your time, however, is only holding your company back.
Recently, I emailed the CEO of a technology startup here in Atlanta. I offered to get together for coffee and discuss his sales strategy. He replied quickly, letting me know that he was looking for a VP of sales and would be very interested in speaking with me. He then asked a few follow-up questions regarding my experience with SaaS sales. I told him about the companies I had worked with in the past (an impressive list) and requested a time and place to meet.
I was planning to tell him in our meeting that I was currently in the process of co-authoring a book with someone who created the modern SaaS model; I simply did not want to divulge that information via email. Before I had a chance to explain this, he replied and told me that he wanted someone with more SaaS experience. His time was valuable, and he would not be taking the meeting.
Because he was under the impression that taking a coffee meeting may be a waste of his time, he missed a possibly fruitful opportunity for his company. I take almost every meeting that comes my way now, because you never know who is going to bring what to the table. And that is exactly how you create something out of nothing.
I recently invited a gentleman I met at a networking event for coffee at my office. With no preconceived plan of how he might make me money, I chose to explore the opportunity. Today, he and I are working together on a deal with a Fortune 500 company that will result in significant profits for my firm.
The fact is, to become wealthy, you need to say yes to almost 90 percent of the opportunities you are presented. You then need to explore them critically and make your determination. You need to fully realize the potential that surrounds you. Some of my best deals have come out of the meetings that I initially thought were going to be a waste of time. Be open to opportunity and constantly remain on the lookout.
If nothing else, remember stay vigilant in networking, and don’t close yourself in. Time is money, but time spent forming bonds with peers and embracing opportunities is priceless. Examine your failures rather than blindly accepting them. By doing so, you’ll empower yourself to get ahead. Finally, keep in mind that many renowned businesspeople have traversed the same uncertain steps, but they met their goals by knowing how to disregard poor advice or damaging myths.
]]>Identifying what actions cause failure – and learning how to avoid them – is a bit more challenging. Picking the wrong co-founder, for example, is cited as a common problem entrepreneurs face. The relationship you have with your partner and the skills they bring to your startup can set the tone for success or failure. All too often, entrepreneurs lack sufficient self-awareness regarding their own strengths and weaknesses, and don’t choose a partner with complementary skills.
I’ve worked in my fair share of entrepreneurial environments over the years, and have certainly made mistakes along the way. From my personal experience, these are three of the most common mistakes first-time entrepreneurs make. They’re three mistakes I have made myself, and ultimately learned the hard way how to avoid repeating them in the future.
When funds are tight, foregoing top talent can help cut costs. But those short-term savings can haunt you down the road. Talented people know their value. Sure, some may be willing to take a small pay cut to join your team, but they’re not going to work for peanuts.
Using cost as the primary driver for hiring decisions is one of the biggest mistakes I made at my startup. Despite being advised against this approach, I went with my (incorrect) instincts to hire unproven and inexperienced employees. I thought I was being smart by being scrappy. I believed I could train these employees to make up for their lack of experience. I got what I paid for: poor execution, with output lacking in both quality and quantity. A better approach? Hire for fit.
Your product will never be perfect. The longer you wait to launch, the more you will start to obsess over details that ultimately won’t matter to the user. Build something quickly, get the early model out, and start testing. Otherwise you risk sinking significant time, energy and financial resources in a product that is not aligned with consumer needs.
When I founded my startup, we acquired a product that we could have gone to market with on day one. But my background at Fortune 500 companies and product teams had conditioned me to a very exacting product standard. Consequently, I resisted launching since the product wasn’t perfect. Instead, I decided to rebuild it from scratch. I wanted to incorporate new technology stacks and deliver a superior user experience.
After months of execution, we were way off of our development timeline and not even remotely close to launching the new version. In the end, we were forced to launch our initial product and saw significant traction within a matter of just weeks. What if we had launched sooner? The right thing to do would have been to launch with a minimal viable product, test it for market fit, identify problems, and evolve the product accordingly.
Who has your back? A strong support network should. When I founded my startup, I became consumed by day-to-day management. I knew it was important to build a network of advisors, but I kept putting it off. As a result, I made strategic mistakes that experienced advisors would have caught (and advised against) if only I had taken the time to actually build my advisory team in the first place.
Being a successful entrepreneur takes more than just accepting that you do not know everything. You need to proactively take steps to surround yourself with the people who can make up for these knowledge gaps and who will speak up to stop mistakes. Seek their advice and act on it.
Starting your own business is inherently a risky venture. You may not be able to control external factors, like a sudden fluctuation in global markets. But there are many factors that are within your control. The biggest one? How you react to mistakes. Even if you avoid making the mistakes I discussed above, it’s inevitable that other mistakes will happen along the way. Don’t let your business become a failure statistic. Acknowledge what went wrong, pivot where necessary, and keep moving forward with a new plan.
]]>The business world is no different: It runs on social connectivity, expanding networks and fostering connections. In an era where the newest iPhone acts as our event planner and chauffeur, we still value face-to-face meetings and the structure that a collaborative environment offers.
So where do entrepreneurs fit into all of this? Simply put, entrepreneurs are the lifeblood of a steadily growing economy. Following the 2008 financial crisis, the idea of making your own way appealed to young people en masse. This can be viewed as a boon, as the world needs young entrepreneurs and their innovative ways of thinking. But just as much as the world needs them, they too need our support.
Becoming an entrepreneur is inherently risky: That’s precisely why that path is often not touted (and even discouraged). But that’s a major mistake, and it’s an attitude that needs to change on a cultural level.
The world needs those individuals — those highly creative thinkers — who can offer a bird’s eye view of the larger business world. Innovative figures in history, like Madame C. J. Walker and Henry Ford, were cunning, original thinkers who dove headfirst into uncertainty. Decades later, we see their results as part of the mainstream. This is how the entrepreneurial spirit truly thrives, and will always continue to do so.
No great entrepreneur of the past has ever succeeded without feedback and support. Successful entrepreneurs surround themselves with like-minded peers who challenge them, push them and brainstorm with them. Anyone who has achieved business renown has done so by working together with others, and constantly opening themselves up to new ideas.
It takes drive, gumption and intent to get involved in a dynamic support system. This is where outside mentors can step in and act as guides to young entrepreneurs so that they can mature into well-rounded business people. These mentors could be industry veterans, peers, or even former clients! Connections form in surprising ways.
Before you set out to find a mentor, you need to understand where you are in the entrepreneurial process. Do you know the first thing about running your own business? You need thorough guidance: someone who has been through those initial first steps. This isn’t necessarily so they can hold your hand along the way, but instead to show you what works and what doesn’t.
Even if you are a few years in and have the basics down, a more seasoned mentor can evaluate your business model (marketing, SEO, services, etc.) and offer some critique. Many young entrepreneurs fall into the trap of being satisfied with preliminary, initial success. That’s a mistake. In order to fine-tune your skills and reach the next level, you need to keep on learning, and you do that by remaining open to the “student” mindset. Pride will only hurt you in the long run.
That’s exactly why, at my company, we’re so keen on “Monday Morning Meetings,” our own support system for entrepreneurial clients. Rather than simply offering a solution and walking away, we consult with them in a collaborative environment and make sure that they are on the right track.
We start with a refresher on sales training and strategies, then open up the floor for questions. We find that there are many, and that’s why this is the perfect way to start off the week: sessions like these lead to a motivated and empowered mindset to tackle those problems ahead.
Networking is also key, not only for finding a mentor but for connecting with peers and future business associates. In addition to establishing your brand via a social media presence, you must reach out to others through live networking events in order to make your presence known and get noticed.
Whether you’re running a startup or an established brand, you should always be connecting. LinkedIn is a prime example of a goldmine resource for young entrepreneurs. Locate and engage with your peers or find prospective clients. While Twitter and Facebook are more “social,” they also offer similar benefits.
There are many more digital tools that aid young entrepreneurs immensely: Buffer, for example, is a valuable time saver. By managing and optimizing your social media presence, this tool affords supreme organization to entrepreneurs, and organization is a necessary prerequisite to success. Additionally, consider setting up a presence on professional entrepreneur websites like StartupNation. Utilizing forums to chat and connect with like-minded peers and business owners is a no-brainer.
As a young entrepreneur, you need to foster that creative, unique spirit of business innovation. Prioritize networking and building rapport with others, utilize social media to join groups, reach out to others and make connections.
It’s good — necessary, even — to get out of your shell as an entrepreneur. You’ll thank yourself for it in the long run.
]]>"You would be surprised how many different types of people you meet each day. So many of them you meet only once. I find that it's important to connect with them on social media right after you meet them so you give yourself the opportunity to stay in touch and build the relationship."
"Find a local entrepreneur, startup, tech or whatever kind of group on Meetup.com and go meet some like-minded individuals in your area. Nothing beats face-to-face interaction."
"The best way to expand your network is by introducing people in your network with each other. You will quickly realize not only does this help you improve your relationship with existing folks in your network, but the reciprocity factor of introductions will help you grow your network a lot faster."
"Many of my most treasured contacts are those who have been working with competitors. They are facing similar challenges, and you would be surprised what you are both willing to share once you let down you competitive veil."
"Just because you are on social networks like LinkedIn doesn't mean your network will just grow automatically. You need to search for industry colleagues or other people that may help you with your professional objectives. Then, you need to contact them and connect online or offline through events. Communication is the key to expanding a network, so even commenting on other's posts helps."
"One of the greatest things about social media is how well it allows you access to just about anyone. If I want to talk to the biggest people in any industry, there's a pretty good chance that they, or someone who answers to them, is wandering around Twitter. Take advantage of the ease of access to the greatest minds of today by engaging them. The worst they can do is ignore you."
"I make it a habit to reach out to at least one person each day with whom I've not spoken in some time. Best, I ask how I can help and be a resource to them in some way or ask them to set up a meeting or call to catch up. When people trust you and you give first without expectation of something in return, it's natural and warranted to ask your contact to connect you with someone in their network."
"I read a great book called "Never Eat Alone." It touches on the fact that since you are going to eat lunch every day, you might as well join someone to eat with! I have lunch lined up with entrepreneurs every day. It builds close relationships and you can share resources. I have learned a tremendous amount from doing this and I've made amazing friends and business associates. "
"Rapportive is a free Chrome extension that links to your email and also connects with LinkedIn. This way, you can build strategic relationships with prospects and new people right from your inbox and, in turn, build your network faster and more efficiently. "
"Professional organizations exist for practically everything. Whether you're looking to meet people by trade, age or location, a quick Google search should provide several options in your area or nationwide. The best communities integrate both in-person and online events to help foster collaboration and communication on multiple levels."
"The last two years were really the first time I attempted to go to local events for people in my industry. I made a point of attending meet and greets, trade shows, conventions and anything else that was available on my limited schedule. It was draining at times, but I've never in my years in business been able to pick up so many juicy contacts so quickly. You meet very engaged people at these events. "
"The best way to connect with people who perhaps wouldn't normally connect with you is by giving. Give them time, or volunteer to help them or a cause they are associated with. You'll feel good (about yourself), make a difference and build your network!"
"Most people shrug off emails/calls from unknowns, but there's a pocket of folks who don't, and who are looking for the same thing. Look at what you need professionally and find the names of the people who are succeeding (through lists like Forbes 30 Under 30, or from trades), and just reach out and offer to buy them lunch. This has worked extremely well for me."
The good news is that for every pushback I’ve gotten, there are twice as many resources now available that help me circumvent that negative environment. I thought I’d share some of my favorite resources, none of which I’m affiliated with, but all ones that I regularly use. Many of these resources involve women helping women succeed so that you can also rise above these roadblocks to your success:
This organization has a wide array of resources for female entrepreneurs. I regularly tap into their blog content and utilize their infographics for research that I’m doing. Their webinars and podcasts have also been a convenient resource for me that fits my schedule. I can watch them on the go or on a break. These types of resources provide information that helps with projects as well as provides inspiration through the success stories presented about other female entrepreneurs.
When looking for federal assistance like grants to start a business, a great resource is the Office of Women’s Business Ownership. Other organizations provide a way to bring women together in order to create a viable force that is working toward changes in regulations and even in just perceptions about women in business and leadership roles.
Two organizations that I have joined to tap into this “sisterhood of business” include the American Business Women’s Association and the Women’s Chamber of Commerce. Both of these organizations provide educational content on financial planning, retirement, benefits, current laws and regulatory reform, and various aspects of business like marketing tools, HR processes, and technology solutions for small business owners.
The following sites have their own extensive lists of articles, tool kits and resources that are definitely worth checking out. Some of my favorite content-based resources include Create Worth, Ladies Who Launch, Women Entrepreneur and Women 2.0.
The reason these resources are so beneficial to myself and other female entrepreneurs is that they deliver relevant, action-oriented and motivational content that addresses issues I’ve faced and given me viable solutions. It’s encouraging to have places where I can immediately search for topics that involve areas of struggle for me. This has included everything from getting over my nerves when doing a presentation and providing conversation starters for networking events, to handling discriminatory practices or negative attitudes.
While it’s great to have all these go-to resources, I’ve realized that it’s also on me to make a difference and proactively find other female entrepreneurs to join my tribe. There are many actions I’ve taken to develop my own resource circle:
The need for resources and support for female entrepreneurs is not a feminist movement; it’s a success movement driven to equalize the access to opportunities and support every entrepreneur needs to achieve their dreams and goals with their startup. The more information we can provide for each other, the more empowered we will all be to deliver the next set of disruptive products and services, regardless of our gender.
]]>However, it’s important to remind ourselves that life is simply a string of experiences strung together from one person’s perspective — big or small, controlled or out of reach. No moment feels as big as the one you’re living right now. In the midst of a strange market climate and an even stranger political one, here are five simple steps for dealing with stress.
"Is exercising fun? You bet. I love to compete in endurance events -- cycling, jogging, swimming, mud running, you name it. My favorite events have been BattleFrog and the Spartan Run, but I also enjoy just cycling in the morning, too. I set a goal and offset the hours I sit at the desk during the day."
"I manage to find time for video games regularly and probably play more than I should. I like to think that in addition to the downtime, there are many life lessons from video games. For example, if you're encountering enemies, then you're going the right direction."
"I am an adventure scuba diver, having dived in every continent including Antarctica. I scuba-dived in the most shark-infested waters in the world (Cocos Island) and found peace and beauty in the most turbulent and dangerous underwater ecosystems. It's a startup metaphor. If you can find perfect calmness face-to-face with a 12-foot hammerhead or 1,000-pound leopard seal, you've got startup-level grit."
"I think all of our brains work a million miles a minute all day long, and there is something very stress-relieving about letting your body also move quickly. Running provides such a great outlet to let your mind wonder. Some of my biggest business problems have been solved while running."
"I recently got into Acro Yoga, since it's a great workout and requires so much focus that keeps me from stressing over my business. More so, it's fun and teaches you a lot about communication and trust. I definitely recommend it! "
"While I can't do it as much as I'd like, I love to travel and see new things. Every year I try to cross at least one epic site off the list. This year, I really want to get away to Hawaii and explore all of the amazing waterfalls. It won't be a successful year unless I have GoPro footage of me triple backflipping off Hawaiian waterfalls. I also love to surf and paddle board."
"I've been on a home-decorating kick lately, even going as far as to build custom frames with a blank canvas to sharpen my painting skills. It's an amazing creative outlet that lets me explore art in different mediums (and colors!) and it helps me come back to my work feeling refreshed. I never thought I'd be a DIYer, but it's fun to try my hand at different crafty projects!"
"I took guitar and songwriting lessons every week in 2015. In addition to it being an awesome creative outlet (and giving me an excuse to leave the office at 6 p.m. twice a week!), it helped expand my network with lots of amazing non-entrepreneurs whom I may never have crossed paths with otherwise. I think every entrepreneur should take up a hobby that inspires him/her to be more creative and social!"
"I make it a habit of going go-karting weekly to burn some steam after a stressful day. Sitting behind the wheel of an open kart racing 60mph, inches away from the ground, can be both exhilarating and calming. The unexpected race to the finish with total strangers and familiar faces is something that I'm sure we all as entrepreneurs face daily. It keeps me competitive and on my toes."
"Gardening is one fun activity that runs parallel to owning a business. You plant seeds and cultivate growth until your crop bears food. You tend the garden of weeds to clear it from distractions. Sometimes you have to grab a pair of shears and make the tough decision of cutting a branch off for the greater good of the tree. It's a great, inspiring outlet."