Question: What's the best gift you've ever given customers to show your appreciation?
Yearly Weekend Retreat
"At RTC, we pay for a yearly customer retreat where our clients fly out to Chicago to spend a weekend learning from one another. It is a gift we give to our community. It binds them together (with us as the nucleus), and it has paid off in spades."
Uber Gift Certificate
"If your customer works in a city where Uber operates, you can't go wrong providing them with an Uber gift certificate. Not only is it a simple and functional gift to give, but it also saves busy professionals tons of time. "
"You can almost never go wrong with giving someone an iPad and engraving a kind note on the back such as, "Many thanks for being a valued client. Sincerely, SmartBooks.""
A Month of Free Service
"Customers are always trying to save money, and a free month of service can go a long way. It reinforces your relationship and provides them with the highest valued thing you can offer -- your service."
"I work in a mainly male-dominated industry, and hockey and football tickets go a long way. Plus, I usually buy a ticket for myself and go with the client. It is a great way to build a personal relationship with a client while enjoying something we both love outside of the normal office confines. Plus, it's just a good time!"
"Each year we send gift baskets to our clients. We actually take the time to personally deliver them too. Anyone can send a gift basket, but it takes a lot more time and effort to personally deliver them. I think it's a nice added touch. "