Branding and Public Relations (PR) – BusinessCollective https://businesscollective.com Entrepreneurship advice and mentorship from the most successful young entrepreneurs. Mon, 04 Jun 2018 15:00:39 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.5 9 Ways to Garner Brand Attention Outside of Social Media https://businesscollective.com/9-ways-to-garner-brand-attention-outside-of-social-media/ Tue, 29 May 2018 15:00:58 +0000 https://businesscollective.com?p=53866&preview=true&preview_id=53866 Question: What are some ways I can bring attention to my brand, without social media?

Guest Blog

"Over the years, I've gained a lot of credibility by guest blogging for other people's sites. This can be anything from submitting an article to a trade publication to blogging regularly for Inc. Magazine. It's one of the best ways I've been able to get my brand's name out there while not being all over social media."


Pitch Journalists

"PR still works. In fact, it's how many of our favorite brands have been built. Bloggers and journalists prefer being pitched by a founder more than an agency representative. If you can come up with a truly compelling story of why your company matters to the writer's audience, that's your best shot of getting covered -- and by extension, getting attention for your brand."


Reach Out to Product Reviewers

"There are many product reviewers and bloggers who would love to share your brand on their website. Start by doing a search for the terms "your industry category" and "blog" on Google and Twitter. Copy their website URL and check their website traffic on Alexa.com to see if it's substantial enough, then reach out to them through the contact section and offer your product for review."


Get Out There

"You have to take every single opportunity that is given to you in order to grow your business. That sometimes means creating opportunities where others may not see them.  Join local committees, host a show on your local broadcasting network, or create swag that you can hand out at events. You have to put yourself out there and use every instance as an opportunity for brand awareness."


Pursue Channel Partnership

"Channel partnerships are one of the fastest ways to grow if you don't want to utilize social media. Find folks who have a similar audience and negotiate a mutually beneficial arrangement where you can access their users. This can be done as referral fees, upsells, cross-sells, etc."


Pursue Nontraditional PR Opportunities

"One of our favorite ways to get our brand out there is to use our corporate headquarters as an event space for our local community. We frequently offer it to Philly non-profits to host events and fundraisers, which helps us live one of our core values to be a community serving its community, introduces people to our company, and gives visitors a strong sense of our mission."


Send Monthly or Quarterly Emails

"Whether you're building a personal or company brand, sending out a regular email update to the people close to you will help build your brand. You'll be able to measure how many people received and opened your communication. You'll get immediate feedback on how your content engaged your audience. And, you'll have a direct line of communication to showcase what's important to you."


Do Random Acts of Kindness

"Many entrepreneurs are uncomfortable seeking the spotlight, yet a larger brand presence is important for driving growth. If you focus on delivering exceptional service to your clients (expediting orders, making a product donation to their favorite causes) they'll tell your story for you. The best part? You'll be building your brand by doing activities that make you feel good."


Become a Subject Matter Expert

"Social media is only one aspect of building a successful brand. There are many more opportunities for driving traffic and garnering customers through content-driven sites. Become an expert in your field, develop a unique voice, and start reaching out to content providers to publish your articles and generate some real, quality leads and brand awareness."


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The Power of Personal Branding: 5 Ways to Develop Your Online Persona https://businesscollective.com/the-power-of-personal-branding-5-ways-to-develop-your-online-persona/ Tue, 08 May 2018 12:00:29 +0000 https://businesscollective.com?p=53711&preview=true&preview_id=53711 There was a time when a company’s brand meant everything, and founders/employees were simply a byproduct of that brand. But with the explosion of social media over the past decade, real-time networking has brought personal brands to the forefront. 

To achieve ultimate success, personal brand building should be a daily exercise for not only founders and CEOs, but everyone else on the team. My experience in the NBA taught me the power of personal brand growth, and this carried over to my the company I founded.

Following are five tips to help build your personal brand. Make it a point to not only build your personal brand but to influence others within your business to build theirs.

Identify and Highlight What Makes You Unique

All entrepreneurs have something that makes them truly unique, whether it’s a story of hardship in upbringing or the ability to remain positive in any situation. Think about what makes you unique, and identify the top factors. Highlight them every chance you get to make your personal brand stand out.

My time in the NBA has helped build my brand, though I don’t outright discuss teams and seasons. Rather, I compare the dedication it takes to make it in the NBA with the dedication needed for success in business. I actually think it takes more dedication to be successful in business than it does in the NBA.

Educate Others

Think of thought leaders like Tony Robbins in personal development and Jim Cramer in investing: Their personal brands are giant within their respective industries. Much of their success can be attributed to how well they educate others. Both have written books and educate through their social media presence, helping them build personal connections.

Educating others builds an emotional connection that helps strengthen your authority in your space, which naturally builds your brand. You don’t have to write a bestseller, either: Speaking at conferences and writing for third-party publications has worked well for me.

Model Others With Powerful Personal Brands

This will help you save time in your brand-building exercises. Find out what has worked for these influencers, and implement those strategies into your own process.

I’ve learned from giants like Richard Branson, who made one of the boldest moves in business by buying an airline under the Virgin brand, rooted in music. During this deal, there was much adversity, but Branson pushed forward and Virgin Atlantic became a huge success. Part of the success came from his ability to rally his employees through his energetic ways. At my company, I always try to keep the energy high to get my team rallying behind me. It creates enthusiasm and an anchored devotion to the brand.

Create Your Career Narrative

Everyone likes a good story, so tell yours. Entrepreneurs across every industry have a story to tell, and the more personal, the more others will feel connected. Exploit your career’s narrative whenever possible, whether networking at a conference or on the “about” section of your business’s website.

I can attribute my personal story directly to my success. I grew up in Nigeria and worked hard in many different ways. I was abe to develop the skills needed for my future business endeavors and help others connect more closely to our brand.

Make the Most of Social Media 

Social media is the lifeline of any personal brand, so use it to your advantage. Connect with others on LinkedIn, Facebook and Twitter, and always strive to offer content that educates, adds value and entertains. Offer leadership tips and share unique stories from within your business. Inspirational quotes from other thought leaders work well in this scenario.

Remember to keep your social media presence clean as well. Social media is the ultimate extension of modern-day attitudes. Make sure yours is a positive one.

Personal brand building doesn’t happen overnight. It can take years, but it’s well worth the efforts for you and your business. The more personal brand exposure you get, the more brand exposure your business will get. 

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Encouraging Your Customers to Be Your Brand Advocates https://businesscollective.com/encouraging-your-customers-to-be-your-brand-advocates/ Mon, 07 May 2018 15:00:13 +0000 https://businesscollective.com?p=53707&preview=true&preview_id=53707

Not long ago, I had a huge a-ha moment: one of those realizations that you know will impact your business for years to come.

One morning, the host of a business-focused talk radio show reached out to me and asked me for an interview. He’d received a newsletter I’d written, and it had sparked his interest. This wasn’t your typical sales newsletter: It was unconventional. Frankly, it was brutally honest. I’d written it because I was tired of boring newsletters; the ones that people delete before they even make it to the second sentence. I hopped on a call and did the interview. It was broadcast on the radio program and disseminated across its social media platforms.

I received an email from the host with links to all of their various social media posts and was also tagged in the posts themselves. I shared the interview with our clients and uploaded it to our website. It was something I was proud of: I wanted everyone we worked with to know about it. I even shared it with a group of 300 CEOs. And that’s when I realized something: This guy must have picked up a ton of listeners from my sharing.

I realized that if I could do the same thing for my brand, I could have the same sort of organic reach. And the people sharing my brand with their circles would be proud to spread the word about me. Of course, I don’t have a radio show, so it wasn’t as easy as asking someone for an interview and then sending them the content to share. But I do have an audience and a significant reach, so, I started there.

I began to brainstorm. I decided on a strategy that felt appropriate for our business and for our brand. I identified the top 30 problems that our target customers face. This didn’t take long, as we have an in-depth understanding of our customer personas (and if you don’t, you should). I turned those problems into questions and then asked our clients to answer these questions and share their knowledge.

Specifically, I chose a few clients and asked them all a subset of these questions. I hopped on the phone with them for a quick (seven minutes, tops) interview and told them their answers may be used in a blog or whitepaper. Once the interview was over, our team transcribed it and turn it into a blog post, subsequent social media posts, a SlideShare, a YouTube video and an infographic.

Alongside all of this content, we made sure to include the client’s name, photo and title, and credited them with helping us develop this expert content. Once our social share calendar was ready to go, we emailed this content to our clients and encouraged them to share it in their networks. We’ve found that 75% of our clients retweeted and shared this content with practically all of their colleagues. Why? Because we elevated them to the status of industry expert. We made them feel special — the same way I’d felt when I was asked to do a radio interview. I’d turned my customers into salespeople for my brand.

Suddenly, our clients were blasting their social media networks with our brand name. And when you see these posts, you can tell that they genuinely want to convey how proud they were to be associated with us to their networks. The upshot? Great content, genuine insight and massive brand exposure for us. Meanwhile, the client feels heard, appreciated and proud.

To summarize, here are the steps you can take to encourage your customers to do your brand marketing for you:

  1. Write out the top 30 problems that your customer base experiences. Use your existing target persona data.
  2. Turn these problems into questions. For example, if the problem is “return on investment for X,” the question could be, “We know that people in your industry struggle with return on investment for X. What strategies do you use to tackle this problem?”
  3. Choose a few related problems (and their question counterparts), and select three of your top clients. Ask them the questions about these problems.
  4. Use their answers to create well-written, informative content to share with your other customers.
  5. Use quotes from your clients (coupled with the content you’ve created) to put together social media headlines and blurbs.
  6. Set up a calendar, blast the content on social media and encourage your clients to do the same. Be sure to send them links and tag them in posts to make it easy for them.

Paid advertising has its place, and growing your reach that way is important too. But when you can get your own customers to become your best salespeople — that’s when you know you’re on the right track.

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3 Branding Exercises Every Founder Should Do https://businesscollective.com/3-branding-exercises-every-founder-should-do/ Wed, 25 Apr 2018 15:00:11 +0000 https://businesscollective.com?p=53608&preview=true&preview_id=53608 In the past century, brands were largely defined by their trademarks: their logos, mascots and color schemes. The market was consumed by huge, monolithic companies whose logos were synonymous with their products.

Over the past few decades, brands have begun to get a voice. Companies have started focusing on the brand instead of just the trademark, which meant more time and effort could be put into messaging, content and imagary.

Now, we’re in an age where everything your company does is considered its brand: Brand is community, real-time engagement, content, story, charity, inspiration and so much more. Founders, employees, pets, offices — everything can and will be considered “your brand” by your audience.

So it makes sense to put some effort into it, right? A lot of business owners believe that the “culture” side of branding will take care of itself as long as you hire the right people and rent the right office space. But this is not necessarily the case: A good, holistic brand takes work and commitment from your entire team. The only place to start, then, is to get everyone on the same page on how you want your company to be perceived.

Here are a few fun, engaging and insightful exercises you and your team can do today to help define your brand. Don’t be shy — let your creative juices flow!

1. ‘This, Not That’

You might already have an idea of what you want your business to be, which is great! For this exercise, we’re going to take that a step further: Instead of just making a list of words that you want to define your company, make a list of word pairs to help define what your company isn’t.

For example, you might want to be fun, but not childish. You could be smart but not complicated, simple but not boring, or transparent but not chatty. Once you make your list, make sure to get it in the hands of your team — especially those in charge of your content and messaging. The more your voice is dictated by these decisions, the more clear and cohesive your brand will be.

2. The Personality Challenge

This is my personal favorite, as it allows your team to get a little abstract and creative. Think of your company, and then try to make it into a person. Think of as many traits as possible — male or female? Tech-focused or artistic? What celebrity would play it in a movie?

Once you have a little profile going, start to think about your company’s relationship with your consumer. Are you a friend, partner, advisor or something else entirely? Think of State Farm’s famous slogan, “Like a good neighbor, State Farm is there.” Your brand is more than just a supplier of a product or service: You’re a special and important part of your consumer’s life, so make sure you’re defining that and creating content to support it. 

3. What’s Your Story?

Lastly, take some time to define your story. Consumers are more apt to connect with a brand with an engaging story, not just a good product. Break it down to all of the traditional components of storytelling: the main character, villain, desire and conflict.

The answers to these questions might not be what you’d expect. Is your villain your competition, the problem your company is trying to solve, or something more abstract? For a gym, the villain might be laziness, and your company is trying to overcome the conflict of lacking motivation by bringing your main character, the gym member, to their desire — a more exciting workout!

Whether you run through these exercises with your team or come up with a few of your own, put some time aside on your busy schedule as a business owner to really think about and define your brand. Once this information is shared with the rest of your team, you’ll start seeing a more cohesive, engaging brand story take hold in no time. 

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How to Identify If You’re Ready for a Rebrand https://businesscollective.com/how-to-identify-if-youre-ready-for-a-rebrand/ Mon, 23 Apr 2018 12:00:56 +0000 https://businesscollective.com?p=53596&preview=true&preview_id=53596 If there’s one thing that running a branding firm has made me appreciate, it’s the ever-changing nature of the marketplace. Whether you sell lattes to hipsters out of a repurposed Airstream or data analytics to Fortune 100 executives on Wall Street, there is one immutable truth about modern day business: Every company has to rebrand itself at some point.

But how do you know if your company needs a rebrand? It’s a question I get asked a lot.

Sometimes the signs are obvious: One of our clients was ready to expand beyond the San Diego region, but the city was integral to the company’s positioning. It was even part of its name! In a situation like this, there is little choice but to rebrand.

Other times it’s just a gut feeling that a change is needed — or is long overdue. Another client, a large regional healthcare provider, had been serving its community for over 40 years before finally admitting that its brand could use an update. In cases like this, it’s remarkable what rebranding can do to reenergize a stalwart yet stagnant organization.

If you’re wondering whether your brand needs a refresh, take a look at the following six signs. Each is a good indicator that the time is right to rebrand.

  1. You’re embarrassed to give people your card. This is one the most common signs I see. If reaching for your business card makes you cringe, or if you feel the need to explain why your website is outdated when you share your URL, it’s a good sign you’re ready for a rebrand. You should be proud of your brand: When you’re not, it shows. Take a moment to assess your business card, website and other marketing collateral. Do they inspire confidence in you as a brand ambassador, or do they make you cringe (even a little)?
  2. Your brand’s name no longer evokes its vision. What’s in a name? When it comes to branding, a lot. Sometimes what seemed like a great name 10 years ago is no longer aligned with what your brand is trying to accomplish. Other times a name takes on a whole new meaning due to cultural happenings outside of your control. More common still, a company expands (or flat-out moves) its geographical reach. “Southern California Finance” doesn’t resonate as well with audiences on the northeastern seaboard. Spend some time considering your company name in and out of context. Does it bring to mind the positioning and personality you’d like your brand to embody?
  3. Your brand doesn’t stand out from the crowd. Among the primary goals of branding is competitive differentiation. If your positioning doesn’t separate your brand from the competition, then your brand is failing you. Now, that doesn’t mean being different just for the sake of being different: Neon colors and brash messaging don’t help a corporate law firm compete for business. True differentiation is authentic and rooted in the promise only your brand can offer. You can get a better sense of your brand’s differentiation by performing a mini brand audit. Take a look at some of your brand’s collateral alongside that of your top competitors. Does it stand out or just get lost amongst the sameness? Where are there opportunities for differentiation? These might include color, messaging or imagery.
  4. Your brand has become too complicated. Many companies that were able to weather the Great Recession came off as inauthentic brands: In order to survive, they had created new service offerings, lowered prices, expanded into new markets, or had gone after less-than-ideal customers. Essentially, they tried to be everything to everyone. These tactics may have got them through the short-term, but when it comes to long-term branding, increased complexity means decreased effectiveness. Any opportunities to simplify, focus, or develop a unifying brand narrative will benefit your business for years to come.
  5. You’re undergoing (or have recently undergone) a merger or acquisition. One of our clients is a large, publicly traded healthcare company that was continuing to acquire smaller companies as it expanded nationwide. This series of acquisitions led to serious misalignments in culture and values. Too often, executives don’t fully think about the repercussions of M&A activity until it’s too late, resulting in diminished performance for both the parent brand and the acquired brand. If you’re undergoing (or have recently undergone) a merger or acquisition, take a big-picture look at the implications for your brand architecture. It can be helpful to sketch out a diagram of the various brands and sub-brands involved. Look for logical ways to configure your brand architecture so that each brand and sub-brand derives value from the others.
  6. You’re not attracting top talent. It’s simple: The best talent wants to work with the best brands. If you’re unable to recruit quality personnel for open positions, it might be because your brand seems mediocre to qualified candidates. If you suspect your brand is preventing you from attracting top talent, brand research can provide the answer. As part of your research, consider crafting questions for surveys that elicit how likely the subject would be to work at your company, and why. The answers to such inquiries might be surprising.

Often, the first sign you need a rebrand the fact that the thought of a rebrand even crosses your mind.

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10 Best Ways to Secure Ambassadors to Promote Your Brand https://businesscollective.com/10-best-ways-to-secure-ambassadors-to-promote-your-brand/ Tue, 10 Apr 2018 15:00:00 +0000 https://businesscollective.com?p=53506&preview=true&preview_id=53506 Question: What’s the best way to secure ambassadors to promote my brand?

Make It Easy

"The easier something is to do, the more likely people will do it. So make sure they have all the tools, knowledge and information they need at their disposal: samples, literature, swag, the right answers to common questions, a support system in place, etc. If they're confident that you've prepared them well and are standing at the ready behind them, they'll be far more willing to go forward for you."


Be Authentic and Offer Incentives

"When we open a new store, we first read local magazines and search on social media to find the key influencers who are out and about and attending events on a weekly basis. We reach out to this influencer list and offer a complimentary product to see if they like the brand. We then provide them company credit for referrals, which can be significant given the number of people they're meeting."


Create a Program and Promote It

"Publicize an ambassador program that actively seeks out these influencers who are more than happy to represent your product and service if they like it. The program should include messaging and a targeting plan to seek out these ambassadors. Having a program with consistent communication and buy-in for the potential ambassadors can help secure them."


Target Your Most Dedicated Customers

"As a company who reaches moms and moms-to-be, almost everything we do is word-of-mouth based. The best place to start is with your most dedicated customers. You would be surprised how many people will want to help spread the word. Often they will do it for trade, as they just want to be a part of a brand they love."


Gather, Nurture and Ask

"For our members, we've worked hard to create a lively and engaged Facebook group. We are in there every day answering questions, having conversations and celebrating our members. On the sixth week of membership, they receive a survey. Whenever we see a super fan come through, we reach out to do a member feature and ask if that person will help to be an ambassador of our group. This works well."


Call on Strong Network Ties

"The best ambassadors are people with whom you've cultivated a solid relationship over the long term. You talk regularly, you've helped them out, and they've helped you out. Therefore, it's not strange or irritating when you approach them with an ask to publicly promote your brand. I personally bristle when I get a request out of the blue, even if I happen to like the person or product."


Only Engage People With Passion

"The best ambassadors are those who don't need convincing or compensation. If you have a great product or service, there are undoubtedly influencers out there who either already love using it or would love using it. Develop a list of target influencers you think make sense, reach out to gauge their passion and excitement about your offering, and when you smell the organic mutual love, you're in."


Show Them That You Care

"Build a relationship with them and ask for their opinion. It may sound simplistic, but when you show that you care about them, they will also reciprocate. If they sense that you're just trying to get them on your side so you can get more exposure for your brand, odds are they will only do the minimum required. Create a brand they'll want to promote."


Build a Microbrand First

"Brand ambassadors are force multipliers. But they need something to work with. Start building your product and community before recruiting ambassadors. Focus heavily on design. Ambassadors love working with brands that get great feedback from their fans. Show them that a few people already love your service, and they'll follow your lead in promoting your company."


Give First, Ask Second

"There's a simple rule in the game of life: "Give and you shall receive." So before approaching ambassadors, how can you help them? Can you provide a dedicated training to help them grow their business or a personal phone call to help them with their marketing? Give first and ask them to help later."


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5 Red Flags to Look Out For When Choosing an SEO Agency https://businesscollective.com/5-red-flags-to-look-out-for-when-choosing-an-seo-agency/ Thu, 05 Apr 2018 12:00:18 +0000 https://businesscollective.com?p=53479&preview=true&preview_id=53479
I have been in the search engine optimization (SEO) game for over a decade now. Clients come to me with two chief objectives: to win at Google and crush their online marketing goals. Sounds simple, right? Well, there is more to it.

It takes a very agile SEO strategy to keep up with Google Trends. It took me years to develop a team of experts, tools and processes at Alphametic. When a new client comes to us, we often spend a good amount of time correcting careless SEO mistakes of the past and see a number of SEO sins that could have been easily avoided.

Choosing the wrong business partner can cost you a lot of wasted time and money. So, if you’re looking to work with a search marketing agency, avoid these five SEO sins.

Sin No. 1: Bandwidth — Not Considering Your Ability to Execute

Many clients have specific objectives when working with an agency: To get on the right path in their SEO strategy, analyze their performance gaps or perform an actionable audit and find “quick wins.” This is the first stage. If this is all your business requires, a consulting project is adequate. However, if you are looking to increase your rankings by creating new (and more) content and building relationships with bloggers, you need much more. In which case, you need to be prepared to invest in content, technology, public relations and outreach at the outset of any SEO project.

Today’s SEO climate is dynamic, competitive and highly specialized. If your team does not have the bandwidth to create extra content and strategize effectively and cohesively with your SEO provider, you will commit the first sin — not being able to execute an SEO plan.

Sin No. 2: Vetting — Not Thoroughly Checking Your Agency’s Background

SEO agencies and consultants all have capability statements, testimonials, whitepapers and client lists to back their work and explain their strategies. Reading these materials is the bare minimum of research that should be part of your process for hiring an SEO agency or consultant. Check references by reaching out to past and current clients to obtain full reviews of their SEO wins. Furthermore, make sure that your agency or consultant knows your business or has the bandwidth and staff to become experts in your business. Agencies or consultants specializing in consumer products may not be the right fit if you are looking to gain placements with service-focused, business-to-business (B2B) needs, and vice versa.

Check references and client testimonials before you commit the second sin of choosing the agency partner that talks the talk but has no track record of walking the walk.

Sin No. 3: Missing the Point Man — Not Having an Identifiable Team or Point Person

If you actively detach from the process of searching for an SEO agency and, instead, view the search as a simple sales funnel, you miss an opportunity to gain insight into how a reputable agency should acquire new business. Depending on how you find your SEO agency — referral, online or direct — you will deal with a leadership team in sales. You may be very happy with the sales pitch and the level of skills the SEO pros are pitching you, but will they actually work on your business or meet with you when the work begins?

Make sure that you understand who exactly will work on your business and who is just selling you. During the sales process, you should meet your account team and make sure that there is the right chemistry between your own team and your daily agency contacts. Your needs may require just one person or they may require a combination of skills. However, it is critical for streamlining work and keeping communication clear to have a point of contact at your agency you can trust. Otherwise, you are missing the point, man!

Sin No. 4: No Numbers — Not Setting Clear Goals

Having quantifiable metrics is the key to success. If you have not set a goal in SEO metrics, you should not be in the market for an SEO agency. Whether they are monthly percentage increases or annual goals, engagement or conversion, these benchmarks are motivation for an agency, in addition to being an integral factor for your own company.

With goals and timelines, comes accountability. It is the fourth sin for the client and agency relationship to fail to assign goals because the chain of accountability starts with the goals set by the respective teams. Outline your goals and observe them at intervals.

Sin No. 5: SEO Is Your Savior — SEO Cannot Solve All of Your Problems

Your SEO agency is not going to solve all of your problems, make your product a success and make your sales team convert more phone calls. Your agency should show up for you and provide the tools, customer service, creative content, winning ideas and organized communication to supplement your team. However, the agency needs a point of contact for your team to grow your business.

If you have a product or service that does not have a natural client base or does not service a need, then you should probably refine your business model before you hire an agency or a consultant in order to avoid making the final sin.

So, what’s your experience choosing the right search marketing agency for your business? By staying aware of these five sins, you should be better prepared to make a good agency-partnership decision for your company.

 

A version of this post originally appeared here.

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5 Ways to Elevate Your Brand’s Instagram Story https://businesscollective.com/5-ways-to-elevate-your-brands-instagram-story/ Wed, 28 Feb 2018 13:00:10 +0000 https://businesscollective.com?p=53182&preview=true&preview_id=53182 We’re all still learning about Instagram Stories and how to master the art of engaging our audience with them. That said, I have personally seen the impact of this tool and it is massive. We’re seeing more views on Stories than regular Instagram timeline posts, and large amounts of click-throughs to outside links that our clients are integrating into the feature.

What’s the best way to use the Instagram Story tool for your brand? The most important thing is to just dive in and give it a try. I mean, what’s the worst that could happen? It disappears in 24 hours, right?

Here are a few pointers to get you started. Always remember that every brand and account is different. Analyze your own data (views and clicks) to see what content resonates with your audience the most, and adjust your digital strategy accordingly.

  1. Make it consecutive and consistent. They’re called stories for a reason. When you’re thinking about what content you want to post on your Story, don’t think about it as a bunch of random separate posts. Think about what message you want to convey your audience. It’s like a television series: Each “episode” needs to stand on its own, but there should be an underlying theme across each piece of content. Whenever my company is on site with one of our clients at a concert, we try to do everything we can to capture the entire essence of the event. We start with the content of the artist and fans getting pumped up before the artist hits the stage. We make sure we get the opening and closing songs (plus some good stuff in between), and then maybe post a video and video from the after party. It really captures the essence of the whole day, rather than just a few random posts from the concert.
  2. Think about your first impression. When it comes to Instagram Stories, the post you upload to kick off your Story matters a lot. If your first post doesn’t catch somebody’s eye, they’re not going to watch the rest of your Story. I highly recommend adding a video as the piece of content in your Story, as this is often the best way to grab somebody’s attention. When analyzing data, we’ve found that more people go on to watch your second post within a Story when the first thing they see is a video.
  3. Switch it up. When you’re putting together a Story, a good way to keep it interesting is to alternate between using different types of media. Keeping your Story all pictures or all videos can make it a little monotonous. Kick it off with a video, but then add some still photos, Boomerangs, and maybe throw in a slow motion shot to keep it interesting.
  4. Find the sweet spot. How many pieces of content should you put in your Story? This is a question I get a lot, and I always recommend 8-12 pieces of content per day/Story. This can vary slightly depending on what you’re programming, but it’s important to always remember quality over quantity. Don’t ever post a piece of content just because you’re trying to reach a certain number of posts.
  5. Use links sparingly. A lot of people don’t realize this, but if you have a verified account, you can actually link out to an external website from your Stories. You don’t want to use the link tool in every single post, but this is a great way to drive people to watch a full video, read a full article, or purchase a product in your store. Make sure to make it clear to your users that they need to “swipe up” — or they won’t know there’s a link integrated into the post. This link tool is magical though. I’ve seen it bump a single up on the iTunes charts several times even within the last 30 days. It’s been great for boosting sales in our client’s online stores as well.

Instagram Stories have already proven to be such an incredible tool for our clients, and this is only the beginning. Imagine where it will be in the next few months! I’m highly anticipating what tools are going to be released next, as each one will inspire us all with an endless list of new ideas on how to better connect with and monetize a digital audience.

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Using Video to Tell a Story on Social Media https://businesscollective.com/using-video-to-tell-a-story-on-social-media/ Wed, 21 Feb 2018 16:00:27 +0000 https://businesscollective.com?p=53128&preview=true&preview_id=53128 Not sure if you want to incorporate video into your social media strategy? Let me share some statistics to help you make a decision. Viewers retain 95% of a message when they watch it on video, compared to 10% when reading it in a text. The increase in click-through rate with video is as high as 96%, and videos are shared 1200% more times than links and text combined.

With statistics like these, I’m surprised you haven’t stopped reading this article and started filming. As an agency CEO, I often hear that many business owners aren’t sure what to film or they simply do not have the time. Therefore, I’ve created a list of five different video ideas and ways to incorporate them into your own marketing strategy. Bonus: They won’t take up hours and hours of your time.

Video Blog

I actually find creating video blogs can be more time-efficient than writing them. This gives business owners the opportunity to share their knowledge on film. My suggestion is to write out the five most common questions you get from your customers and create one video per question. The videos do not have to be long; they simply have to answer the question at hand.

Film six or 10 questions at a time (maybe even more). This way, you can schedule a video blog once a week and you won’t have to film so often. (Hint: Just make sure to bring a change of clothes so it doesn’t look like you wear the same thing every day!)

Make sure to upload all of your videos on your business YouTube channel. Include a headline, a detailed description and tagged keywords. This will assist with your SEO efforts. Additionally, when posting on Facebook, be sure to include captions on your videos. Eighty-five percent of videos viewed on Facebook are watched without sound. In order to add captions, you need to make an SRT file and upload the file to your video. Facebook provides an easy-to-use tutorial for this.

Facebook Live

You’ve probably heard about Facebook Live. It’s exactly what it sounds like — a live video on Facebook. This is a great platform to showcase your business in an authentic light.

Prepare ahead of time. Before going live, think about your goals. What do you want to accomplish with this video? What do you hope your followers will take from it? A restaurant owner, for example, might showcase a behind-the-scenes look at what goes into prepping meals. In this case, it’d be important to discuss the details of the recipe and provide viewers a tour of the kitchen.

Additionally, to increase video traffic and engagement, make sure to communicate with your audience when you’ll be going live. Set a date and time so that followers can watch as the video is being broadcasted.

Instagram Stories

Instagram stories allow you to share moments throughout your day and can be done with both video and photos. Using your creativity, add video snippets and/or photos to your existing story throughout the day. As a business owner, this is a great opportunity to showcase the day in the life of you. Show us behind the scenes of what makes your company so great. Because Instagram stories disappear after 24 hours and won’t show up in your profile or in the general feed, you don’t have to worry about overposting.

Cover Photos

Christmas came early: Facebook recently released the ability to change your static cover photo to video. The Facebook cover page is the most viewed area on your page. Therefore, this is a great opportunity to showcase your business.

Some things to keep in mind:

  • Videos must be between 20-90 seconds.
  • The suggested video size is 820 x 312 pixels.
  • The video will continue to loop.

The feature is in its early stages but is expected to roll out to a wider audience soon.

Out Of The Box

This requires a little more time and effort but the results are worth it: Get your team together and brainstorm ways you can showcase your business in an entertaining light.

For example, think about parodies, music videos, car karaoke, or what’s trending to get ideas flowing. There is no such thing as a bad idea.

One of our dentist clients did a music video to the song “Can’t Feel My Face.” The video received over 150,000 views and hundreds of comments from people saying how they hated the dentist but wanted to go to this one because they seemed so fun.

Start small with one of these ideas and slowly grow to include other video options. By incorporating video, you will see an increase in click-throughs, shares and retention. Lights, camera, action!

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What Facebook’s News Feed Update Will Mean for Your Business https://businesscollective.com/what-facebooks-news-feed-update-will-mean-for-your-business/ Wed, 14 Feb 2018 13:00:01 +0000 https://businesscollective.com?p=53073&preview=true&preview_id=53073 Facebook recently announced changes to its news feed algorithm to prioritize posts from friends and family, especially those with high engagement. As a result, small businesses are worried about how they will continue to stand out and connect with prospects on Facebook if their posts reach an even smaller percentage of their followers than before.

In a recent press release, Adam Mosseri of Facebook explains, “As we make these updates, Pages may see their reach, video watch time and referral traffic decrease. The impact will vary from Page to Page, driven by factors including the type of content they produce and how people interact with it. Pages making posts that people generally don’t react to or comment on could see the biggest decreases in distribution. Pages whose posts prompt conversations between friends will see less of an effect.”

How can you then ensure your content is engaging? I’ve outlined some steps you can take to put your best foot forward in your Facebook business posts.

Use Facebook Live (and Make Them Long)

For many of us, jumping on Facebook Live means stepping out of our comfort zones. My best advice is to think of Live as a webinar. Or, if you have a more outgoing individual in your marketing team, put them in charge of being the face of your Facebook page.

In the past, videos that were only a few minutes long were OK to post on Facebook, and it was fair to expect that they would receive engagement. In 2018, however, Facebook recommends that videos be 10 minutes long. You can even stay Live for up to four hours. By staying live longer, you are creating more opportunities to capture the attention of your followers. And to boost engagement, try saying hello to new followers and asking for listeners to leave comments and ask questions. The more frequently you run these longer Facebook Lives, the more your followers will engage with your brand online.

Run Ads

Unfortunately, one way to increase your brand’s views online is to spend money on advertisements. Rather than just clicking to boost a post, we’ve seen lower costs and more engagement stem from utilizing Ads Manager. One of the benefits of this is the fact that you have more control over the target audience.

Additionally, now that you are running more frequent Facebook Lives, try boosting one that has already received decent engagement. If people are already liking what you are talking about, you can be fairly certain that the ad will provide engagement as well. As a bonus, within the ad, place a link back to your website or a call to action.

Focus on Quality Over Quantity

By now you should be focusing on quality in all aspects of your digital marketing, but this is just a friendly reminder that you need to be conscientious about every piece of content you produce.

Engage With Complementary Businesses and Influencers

Facebook’s goal is to create a community. We recommend emphasizing this in your own marketing strategy and reaching out to complementary businesses and influencers to help support one other. It’s the old, “I’ll scratch your back if you scratch mine” philosophy. We all want our content to be viewed by our followers, so take the time to comment, like and share content from other pages that your target market will enjoy. After you’ve done this a few times, reach out to the page owners and ask if they would feel comfortable doing the same for you and your business.

Consider a Facebook Group

Now, I don’t recommend deleting your page and only having a Facebook group, but groups tend to have more engagement between members. Additionally, your members will receive better notifications when you post. I like to view groups more as forums, especially for B2B businesses. This is a place where you can provide software updates, answer questions and engage your prospects.

From the perspective of an average user on Facebook, these new changes may seem welcome. When you sign on, you will see top posts and not be bombarded with self-promotion from businesses. How do the changes to the news feed make you feel for your business?

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