Question: What is your best tip for dealing with overbearing customers/clients?
Question: What is your best tip for dealing with overbearing customers/clients?
Just Start
"Even if it's small, just taking the first step with them is the most crucial part."
@wadefoster
Be Assertive and Reassuring
"Be honest about the work and intentions, all while being assertive to highlight that you won't be pushed around. You have to be clear that you have expertise and experience in your work and reassure them that the end result will come out as planned."
@stanleymeytin
Set and Enforce Boundaries
"Just because someone calls you on the weekend doesn't mean you have to answer the phone. Just because they email you at night doesn't mean you have to respond right way. If someone acts inappropriately in a meeting or call, politely excuse yourself. And don't be afraid to end the relationship if you need to. Clients like that can poison your whole business."
@MESlayter
Fire Them
"I'm not one for customers that are overbearing and take up way more time than they should. If you've pulled all the stops and worked with them to the point of insanity, it's time to fire them. In the beginning you can't do this. But once you develop stronger relationships you can choose. Sometimes it's not worth your mental capacity to deal with overbearing customers."
@johnrampton
