Robi Ganguly

Robi Ganguly is the CEO of Apptentive, the easiest way for companies with a mobile app to listen to, engage, and retain their customers.

Stories by Robi Ganguly:

3 Steps for Transforming Negative Feedback Into Positive Results

Negative reviews can be the holy grail of customer feedback.

Why the Funnel System Isn’t Cutting It for Your Mobile App

Here’s why you need to rethink your current mobile strategy.

The 5 Customer Happiness Metrics You Should Be Tracking

These days, customer “satisfaction” isn’t enough. These numbers will tell you if you’re holding up against competitors.

3 Ways to Bounce Back From Negative App Reviews

Here’s how you can turn negative app experiences into positive brand experiences.