Negative reviews can be the holy grail of customer feedback.
Stories by Robi Ganguly:
Why the Funnel System Isn’t Cutting It for Your Mobile App
Here’s why you need to rethink your current mobile strategy.
The 5 Customer Happiness Metrics You Should Be Tracking
These days, customer “satisfaction” isn’t enough. These numbers will tell you if you’re holding up against competitors.
3 Ways to Bounce Back From Negative App Reviews
Here’s how you can turn negative app experiences into positive brand experiences.