Company Culture – BusinessCollective https://businesscollective.com Entrepreneurship advice and mentorship from the most successful young entrepreneurs. Mon, 04 Jun 2018 15:00:39 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.5 The Importance of Creating a Positive Work Environment for Your Employees https://businesscollective.com/the-importance-of-creating-a-positive-work-environment-for-your-employees/ Wed, 30 May 2018 15:00:54 +0000 https://businesscollective.com?p=53857&preview=true&preview_id=53857 Reinvesting in your company is a vital factor in any successful business strategy. It doesn’t matter if your company consists of two people or has a global staff of thousands: You are investing in your people. And it’s up to you, as management, to decide how exactly you want to go about doing that.

Will it be through stock options, catering services, parties, cool office digs, free educational training courses or competitive compensation packages? It’s a predicament that many a CEO has grappled with, because as much as you’d like to offer all these perks (and more), it’s simply not possible or fiscally responsible. So it boils down to a choice that has the potential of defining (or redefining) your company’s culture.

Netflix’s innovative and unconventional comp-based model is a prime example of how investment choices can lead to high employee retention and satisfaction. The on-demand video streaming giant promises its employees top-of-the-market compensation packages, giving them a choice between stock-focused or cash-focused salaries. And, as if that isn’t enticing enough, the company’s vacation policy is that it has no policy or formal tracking system.

The concept, which Netflix laid out in a slideshow presentation that has been viewed more than 14 million times online, was an instant hit with employees, and the market was quick to take notice. “[A] great workplace is stunning colleagues. [A] great workplace is not espresso, lush benefits, sushi lunches, grand parties or nice offices,” Netflix wrote in its presentation. “We do some of these things, but only if they are efficient at attracting and retaining stunning colleagues.”

Luckily, lucrative comp packages aren’t the only way to achieve this goal. I personally have found that money isn’t everything. Of course, salaries must be fair; your employees shouldn’t be underpaid. In essence, salary is the enabler of retention, but it doesn’t stimulate retention. The IT market is competitive. There is always going to be a company, like Netflix, that is going to offer (a lot) more money than you. You need to give your employees reason to work for you. They need to feel like they not only have a purpose, but that they belong. Here’s how you can achieve this:

Focusing on Employee Retention

At my company, we offer a couple of standards, like free food, educational events, gym memberships and easy access to top management. But what we decided to pour our hearts, souls and a big chunk of our profits into is a really cool office space.

People spend the majority of their lives in the office. It would be a shame to spend those hours in a hole. The quality of office space has always been one of our topic investment priorities, and as it turns out is key to our employee retention strategy.

Keep in mind, it’s simply not possible to make everyone happy, especially if you’re running a large, growing company. We have around 150 employees, a significant increase from 2015, when we were a small staff of 50. A decade ago, there were essentially just two of us manning the ship.

As our team began to expand exponentially, my co-founders and I found ourselves moving from a dinky 860 square-foot loft-like office space into a 3,770 square-foot unit in a well-established commercial complex. We expanded it to 9,150 square feet less than a year after moving in.

But last spring, it became clear that we were rapidly outgrowing even that spot. We decided that our next move would be for a long-term commitment, and we wanted space that would not only be big enough to someday accommodate a development team of 500, but one that would also have pizzazz. After nearly a year-long search, we settled on a 59,200 square-foot space in a new office development along a leafy riverbank, and immediately set out designing a headquarters our employees would feel like was their second home.

Creating the perfect work environment is not something to shortchange nor is it something that can be done in a week or even a month. Hand this task off to dedicated professionals. Finding a team of experienced interior designers and architects should be at the top of your to-do list once you settle on a new office location.

We tried to steer clear of trendsetters, and did not want to emulate office digs like that of Google or Facebook. Instead, we opted for something unique — a design and feel that closely relates to our own brand. Our new offices cover three floors, and includes two terraces and a large multipurpose event space, where we hold developer meetups and hackathons. In addition to themed meeting rooms, several kitchens and a bar, gym, pool table and an outdoor jacuzzi, our offices feature sleeping boxes, swings and a birch tree forest.

Having an office that feels like home will not only help increase employee retention, but will also increase overall morale, which should be any company’s key goal. Whether or not a comfortable office space is one of your business’s top priorities, focus on the perks that help employees feel like they matter.

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How Companies Can Appeal to the Millennial Workforce https://businesscollective.com/how-companies-can-appeal-to-the-millennial-workforce/ Mon, 21 May 2018 15:00:31 +0000 https://businesscollective.com?p=53811&preview=true&preview_id=53811 Odds are, you’ve probably seen or at least heard of Simon Sinek, who recently challenged the entire world and the way we work in his viral video addressing what he calls “the millennial question.” He observes — somewhat critically — the different conditions in which the millennial generation grew up compared to their predecessors, how this has affected their personality, and consequently, the way they fit into the job market.

Although there are no set boundaries, millennials are the generation born somewhere between the early 1980s and 2000s who, as Sinek describes, are accused of being “entitled, unfocused, lazy and tough to manage.” What’s even more controversial and interesting about Sinek’s take on the matter, however, is his affirmation that it’s not their fault. He describes that this is a generation who grew up being told that “they could have anything they wanted, just because they wanted it,” distorting their view of the world and leaving them unprepared for what awaits them. And yet, this brings a whole new idea and adamant belief into their lives: that work goes hand-in-hand with happiness.

A large majority of previous generations have seemed to surrender to the fact that true and genuine happiness in the workplace is an unattainable, utopian idea, while for millennials, it is an absolute essential. Millennials have grown up their entire lives with a hunger to work in a place with purpose: where they can truly make a difference and feel valued as individuals.

I believe this is an idea everyone should have incorporated into their workplace a long time ago. Millennials have so much potential to change the way we work and function in the best possible way.

Companies shouldn’t be forcing millennials to fit into their mold, as is often the case. Rather, companies need to understand and adapt to this generation. Forcing them to change would make for an unhappy, demotivated and uninspired workforce that is inevitably the key to our entire future. Companies should build — or rebuild — themselves to be able to attract this fresh wave of young talent by creating core values that focus on people. Companies should be based on foundations of trust, support, tolerance, communication, self-management, self-fulfillment and happiness.

Sinek speaks to the impatience of the millennial generation and their need for instant gratification, but it is organizations that must learn to be patient. This change won’t come easy, but it’s imperative.

So what exactly can we, as companies, do to welcome the millennial generation?

Create workspaces where people are put first.

We can never forget that our businesses only function because of the people who work for them. The most important asset in any organization is the team members who make its existence possible. Their happiness and wellbeing is something that we must strive for.

I have seen that if young people feel that they play an important role within their company and are given responsibilities and goals to achieve rather than feel oppressed and micromanaged, it builds their ability to work fervently. This develops tolerance and patience toward the inevitable mistakes along their arduous path to success.

Promote emotional as well as professional growth.

I talk a lot about the importance of a team’s continuous learning and growing their professional skills. It is equally as important, however, not to forget about our emotional skills. Patience, effort and tolerance are complex matters that require a different kind of learning based on a team’s open communication and intelligent leadership, where the leader supports these young people both professionally and emotionally to develop their skills.

Have a purpose and an impact on society.

The millennial generation has different values than those of its predecessors. They no longer strive for lifelong employment positions; they will change workplaces every several years. That’s why they look for a place where they feel fulfilled, happy, and where their contributions bring a change to the world, even if only small. They want to identify with what their company stands for. 

My company has three core values: admire people, always find a better way, and obsess over customer experience. Each and every one of us strives to live these values out every day, which makes us a united, satisfied, eager and motivated team. 

Create teams from different generations.

Each generation has its strong points, and the millennial generation is full of digital natives. They grew up surrounded by computers, smart phones and the internet. Previous generations however, are better versed in tolerance and dealing with frustration. Creating teams with members from different generations will create the best of both worlds, where they will learn and teach whatever they know best.

Millennials are onto something, and it’s something that we need to embrace. They bring with them an innovative and revolutionary way of thinking, where work and happiness are not only compatible but indispensable, and where people are put first. The future is here, and they are ready to change the world.

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7 Things to Consider When Distributing Leadership Roles Among Founders https://businesscollective.com/7-things-to-consider-when-distributing-leadership-roles-among-founders/ Thu, 17 May 2018 12:00:55 +0000 https://businesscollective.com?p=53763&preview=true&preview_id=53763 Question: What's the most important consideration when deciding, among founders, who should take on which leadership role?

Play to Your Strengths

"I have been involved in multiple partnerships at the founder level and have learned through experience it is always best to play to your strengths. While one person may have initially come up with the product or model, another may be more suited to lead the company as the CEO. Every role at the founder level is equally important, so assign them with the company's best interest in mind."


Look at Team Dynamics

"In every team, there are dynamics that should be taken under consideration when distributing roles. In the very early stage, everyone wants to be a C-Level, but as time goes by people should be willing to drop the CxO title and take over what they can handle best."


Look at Various Life Stages

"Most entrepreneurs never weigh their personal life and the overwhelming power it has over their business. Marriage, kids, grandkids and health concerns should all be factored in when deciding on leadership positions. They should also be re-evaluated as your business and you grow and evolve. The pace you worked at two years ago may not be the pace you're at now with differing factors in place."


Look at Proven Expertise

"If you have to ask yourselves which role each co-founder should have, it means that the team is likely not balanced to begin with. The co-founding team should be chosen so that the expertise of each one covers a certain aspect of the business: tech development, business development and management. It's not about what one wants -- it's about what one brings to the table."


Think About What You Want Most

"As an entrepreneur, you have the opportunity to build toward the future you want to create. When deciding who should take on what role, play to each other's strengths, but also think about what it is that you all really want to be doing. Strive to create a team and an environment where you can make that happen. You founded a company to do more of the work you love."


Divide and Conquer, Then Trust

"Most founding teams already have complimentary skill sets (someone technical becomes the CTO, someone more business oriented becomes the CEO, etc.). The most important things is to have a delineation of roles so the founding team can get the most done, and then leave space for the other(s) to do work without micromanaging."


Look to Performance as the Primary Consideration

"Founders spend a lot of time thinking in the abstract about who will be the CEO, COO, etc. Ultimately, it's all guesswork. You just have no idea until you've tried it. At InGenius, we gave all the founders projects typically done by the CEO, and the person who performed best took that role. It takes a little longer than just choosing, but it dramatically reduced the chance of error."


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Building a Company Culture With an Emphasis on Employee Happiness https://businesscollective.com/building-a-company-culture-with-an-emphasis-on-employee-happiness/ Wed, 09 May 2018 12:00:18 +0000 https://businesscollective.com?p=53703&preview=true&preview_id=53703 If you google “workplace culture,” you’ll find hundreds of articles and resources on why it’s important, how to build a better culture, and tons of examples of companies that are “doing it right.” But when you pull back the curtain on employee happiness, the truth remains that 16% of millennials are considered “actively disengaged” and likely to do some damage at work as a result, according to Gallup. As leaders, we should ask ourselves, “What can I do to help cultivate employee happiness in my business?”

While the reality is that most people do not dream about being in an office from 9 a.m. to 5 p.m., what if they were able to make steps toward fulfilling their personal goals while meeting the goals and necessities of the business? This may seem taboo, but I believe there’s something here.

When co-founding my e-learning company in 2012, the No. 1 goal I knew I wanted to embed into our culture was employee happiness. I asked myself, “What do people need to be happy?” With this top of mind, my co-founder and I developed a culture that allows employees to feel like they don’t have to hide plans to travel — or maybe even start their own company one day — from their bosses.

This leads us to one of the most important pieces of designing a business with a focus on employee happiness: Leadership must be 100% committed to this vision, and have a willingness to see people succeed at what they love doing.

With this commitment, we then adopted a management philosophy supporting this vision called Positive Leader, developed by Paul Fayad (my father and business partner) and Chak Fu Lam, which helps businesses design a positive work environment that promotes creativity, happiness and positive thinking. Here are five takeaways we’ve gleaned from this experience.

1. Hire For Culture Fit

We realized that personality was as much a part of the hiring process as education and experience. We use a personality assessment called the Positive Assessment Tool (PAT) that allows us to hire individuals with who have high amounts of empathy and compassion, embodying a service attitude. We call our team members “rowers,” because they are constantly in motion, steering the company in the right direction.

2. Prioritize The Onboarding Process

This is where you get to know an employee, and they get to know you. This window of time filled with enthusiasm is often squandered and neglected by businesses. We’ve found great success in pairing our new hires with mentors. It’s also important to make sure you take this time to educate them about whatever else they need to be successful, such as your company’s culture, policies and products.

3. Use On-the-Ground Leadership

To put it simply, being an “on-the-ground” leader means being both visible and available to your team. To understand what employees want and need, you have to be around — which is why we work alongside our teams in all three of our offices across the country. We make ourselves available via office hours every day, and also conduct weekly one-on-one meetings with leaders on our team. Never underestimate the impact of employee facetime.

4. Be Transparent When You Communicate 

Communication is the “make or break” component of every company: communicate too sparingly, and your employees will feel like they have no say in the company. Unless you’re dealing with personal, private information, there shouldn’t be an element of secrecy in the company. You either have transparency or you don’t. Transparency only works when everyone is on board and comfortable being open with their communication. 

In one-on-one meetings, we not only set company and department-specific goals, but we have employees write out their personal achievement aspirations so we can understand what gets them excited. We also have found great success in our monthly all-hands meetings for company-wide transparency, and Slack communication for the day-to-day transparency.

5. Look Towards The Future

One of the most important elements of our company’s culture is that it gives employees the freedom to be able to create and shape their future. This includes reinventing their job duties and responsibilities.  

Throughout my career, I’ve made it my personal mission to seek out what it means to be a leader and develop a culture where employees don’t drag their feet every morning to wake up. Now more than ever, we’re choosing to embrace the dreams and goals that employees have outside of the office, and empower them to work towards those and apply them to their work for us. This is what will open up the floodgates for engaged, fulfilled, and happy employees contributing to the success and future of your business.

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10 Company Taglines: Is It Right For Your Business? https://businesscollective.com/10-company-taglines-is-it-right-for-your-business/ Fri, 04 May 2018 15:00:35 +0000 https://businesscollective.com?p=53676&preview=true&preview_id=53676 Question: Does my organization need a tagline? Why or why not?

If It Helps Explain Your Unique Value Proposition

"A company needs to bring something unique to the world. That means it contributes value that other organizations don't. This is the company's unique value proposition. You should be able to describe this value clearly and succinctly to potential customers. You don't need this proposition to be a tagline, but if it makes a great tagline, go for it. I would avoid creating taglines without meaning."


If Your Brand Doesn't Say It All

"If your brand says it all, a tagline isn't necessary. "Bob's Best Burgers" doesn't need the tagline "The best burgers in town!" We know, Bob, you've already told us. Taglines communicate ideas and themes relevant to your business, which your brand may be failing to do. If you find your brand does the job, don't over-communicate your message on principle. Taglines aren't a necessity."


If the Company Name Is Ambiguous

"If your company name is self-explanatory, a tagline isn't necessary. A tagline is beneficial for a company whose name isn't descriptive or is ambiguous. The trick is to make sure that it evolves with your company. Businesses often change their value props or their goals over the years, so your tagline needs to adapt to match who you are today — not who you were 10 years ago."


If Your Tagline Is Great

"Some companies do fine without a tagline, and if your tagline is horrible, it could actually hurt your business. Lazy taglines don't do much for your business either. Restaurants who use the tagline "a great place to eat" aren't demonstrating what their unique purpose is. If you can create a great tagline that speaks to why you're the best at what you do, it can do wonders for your business."


If It Reflects the Mission

"Deciding if an organization needs a tagline is based on several factors. Ideally, there are very few instances where a tagline shouldn't be present because it rarely does damage to a brand, and if effectively deployed, it helps the company be more memorable. Whenever possible make a tagline short, powerful, and reflective of the organization's value to the client."


If It Can Evolve

"At Round Table Companies, "Vulnerability is Sexy" has emerged as our tagline. It wasn't created from a strategy; we simply took an internal conversation and directed it outward. As a result, we now sell branded T-shirts, are launching a card game under the same name, and I recently delivered a TEDx talk with that title. A great tagline tells the world what you stand for."


If You Want to Build Word of Mouth

"Developing a strong tagline forces you to synthesize your story into an easy soundbite. This is critical if you want to build word-of-mouth referrals. When you deliver a great experience, your fans will talk about your brand. Creating a compelling tagline gives them the language to use and allows you to control how they introduce new folks to your company."


If You Want to Be Remembered

"I tried to think of a tagline for taglines and came up with: "What's not to love about taglines?" After all, every time an announcer runs through the list of sponsors, the ones that stick in my mind are the ones with taglines. "Love. It's what makes a Subaru." I find that infinitely more memorable than just the name "Subaru.""


If You're a Small Company

"Taglines are important for smaller companies who are not as widely recognized as their larger competitors. When a user is searching for a product or service, they often quickly browse through search results, briefly stopping on your site. You only have a few seconds to capture this user’s business. Your tagline needs to sum up what your company is all about in a very small fraction of time."


If Your Pitch Isn't Simple Enough

"We created the tagline "Make Driving Safe" for our new product Fensens. This tagline clearly demonstrates that we are automotive safety-related and that we have the vision to make our roads safe. If you can sum up your product/service and make it clear what your vision is in only a few words, you are miles ahead of the competition."


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Getting Over the Guilt of Doing It All https://businesscollective.com/getting-over-the-guilt-of-doing-it-all/ Thu, 03 May 2018 12:00:51 +0000 https://businesscollective.com?p=53669&preview=true&preview_id=53669 As women, we can often feel guilty when we take the time to do something for ourselves. The nurturing aspect of our DNA seems to be set to constant concern regarding our family and those around us. When it comes to the decision of running our own businesses, I have seen female entrepreneurs worry how everyone else is going to succeed if they devote their time to a startup. I have watched my sister-in-law balance her desire to take care of her family while working. Seeing so many others multitask gives me a roadmap for how to successfully approach my work responsibilities with my significant other and family responsibilities.

Skills Building And Instilling A Motivation To Succeed

Unlike having a traditional job where your kids won’t see you, you can typically run a startup or small business from a home environment. This provides a great example for your kids about how a business runs and what goes into making it a success. I have friends who even include their kids in work — from stamping envelopes and making copies to filing.

It’s a great way to spend time with your kids and make them feel a part of what you are doing. It also ignites their own entrepreneurial ability and starts them off on a right foot. They can also build work skills at an earlier age, by typing, video editing, using social media, coding and more.

In fact, a study from Harvard concluded that mothers who work can increase their daughters’ future career prospects. The study also found that women who grew up with working and entrepreneurial moms earned approximately 23% more than women whose mothers didn’t work. They were also more likely to hold down a supervisory or leadership role.

In this way, you are not only helping your kids become more successful, but you are also pushing the momentum forward on female entrepreneurship and leadership that is so necessary for future generations.

Teaching And Learning Life Lessons

You can also choose to use your time as an entrepreneur as a way to teach children about life, including how to handle challenges. Most people grow up ill-prepared to take on the real world. The natural inclination is to shield kids and family members from what’s impacting us. We don’t want to seem like we can’t handle what’s been put in front of us.

Choose to take a different perspective by embracing these situations as a way to explain to your family how you addressed the problem. Use the experience to teach your kids a lesson in ethics and values, problem-solving, or emotional intelligence development. Again, they are getting to experience something that other children may not, so you are putting them at a competitive advantage for later in life. You are also doing your job as a parent by teaching them something.

A friend of mine asks her kids what they would do in a certain situation, listens to their ideas, and discusses how they may or may not work. She said it not only gives her quality time with her kids, but it also calms her down when she has been stressed about that problem and often offers some interesting perspectives on the situation.

Scheduling Everything

What makes the constant juggling act that many women do in all their roles work is a well-oiled machine of organization built around a schedule. Mostly working like clockwork, this schedule is based on everyone’s activities. Running the business often comes early in the morning and the evening to accommodate family events and lessons when others are around.

Many things will not go as planned. Your clients, children and family members have other ideas about how you should spend your time. These ideas typically pull you away from a productive work day. Be flexible and patient to allow some of that happen while taking control of other situations to ensure you still have the time to help clients and keep the business going. You’ll make more money on some days than others with your regimen. If you take care of everything you can, there’s no reason to feel guilty.

Delegating And Investing In Support

My friends often reach out to family and friends to do some babysitting or assist with other errands so they can get their work done faster, which leads to more family time. It’s OK to delegate some of your work by getting a virtual or in-house assistant who can take the load off of you.

As you grow your business, maybe you want to reach out to other mothers looking to put their writing, coding, graphic design or other skills to work from home. This is a mutually beneficial way to address any concerns you have about running your business.

You can even reach out to a mentor who can show you how to get rid of the guilt that could be blocking additional business growth as well as assist in creating a schedule and strategy that better divides your time up between responsibilities. Whatever it takes, pat yourself on the back in order to truly achieve the success you are capable of and deserve.

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Breaking Up in Business: How to Do It Painlessly https://businesscollective.com/breaking-up-in-business-how-to-do-it-painlessly/ Wed, 02 May 2018 12:00:15 +0000 https://businesscollective.com?p=53657&preview=true&preview_id=53657 As the founder of an online resource specializing in all things marriage (including divorce), I’ve come to learn that business relationships have many parallels to marriage and intimate relationships. They start with enthusiasm and passion, they grow through balance and communication, and they endure the peaks and valleys of life.

But sometimes, they also end. Divorce for couples comes in all forms, from amicable “we’ve both changed” separations to prolonged battles involving property and child custody. When you find a business partner, you’re investing your future in them; the commitment is akin to marriage. And the end of that partnership — the business divorce — is just like a marital one: It can be clean, or it can be ugly. Instead of kids and houses, you have vendors, staff and partners.

So, how do you prevent a business dissolution from getting ugly? Here are five key points to consider when you’re thinking of launching a business partnership. Heed these early on, and any possible separation down the road will be much less painful.

Your Business Partner: Finding Mr./Ms. Right

Nobody wants to plan for separation, but it helps to find someone who is compatible with your communication style and thought process: someone who can navigate your strengths and weaknesses with an underlying trust. In business relationships, this can be easier said than done. But when finding that perfect partner, it’s best to consider how well you work together in high-pressure situations. This should trump friendship, history and even ideas, because without it, things will become problematic at the first obstacle. This also makes dissolution much more collaborative rather than combative.

Vesting: The Prenup

The one key difference between a marriage and a business partnership is that asking for a prenuptial agreement can often be accompanied by hurt feelings and suspicion. In marriage, it’s easy for one person to take it as an insult: a safety net doubling as a hedged bet. But in business, having clean and clear language about processes, protocols, vesting, expectations, and what belongs to whom is often acknowledged as smart and safe. This should be regularly reviewed and updated to smooth out all future paths. Remember, the goal is to grow your business into a large and successful entity, possibly a public one complete with a board and corporate rules. It might even be on the path to getting absorbed by a larger competitor. All of these avenues should be considered.

Partnership: The Marriage

Is it counterproductive to go into a marriage thinking it might fail? Only if you view it from a purely negative lens. But if you understand that the foundation of a successful marriage also works as a means to a clean and amicable separation, then it puts things into perspective. To that end, regular communication and honesty are absolute musts. Issues should be confronted head on, and the business equivalent of date nights — activities that strengthen team bonds — establish a history and communal experience that brings forth mutual respect. In most cases, that respect is the key ingredient that will bring about a peaceful dissolution.

Advisory Boards: Counseling

What happens when those inevitable disputes pop up? Healthy couples go to a marriage counselor. For businesses, that means getting qualified outside opinions. Consultants, advisory boards, and other professional entities can provide objective insight towards practical solutions and mutually beneficial paths. They can act as intermediaries during a disagreement, a third party during brainstorming, or even a tie-breaker during a stalemate. As with a marriage, sometimes it means more when you hear it from someone else — and many times, the most important aspect of these discussions is letting your guard down and keeping an open mind.

Getting Fired: The Divorce

During the many ups and downs of a long-term relationship, you can both be good, respectful people, and yet things can still go sideways. In business, it’s much the same. Perhaps your partner’s interest has wandered into a different industry, or maybe you like working in a smaller startup environment. Whatever the case, now it’s time to move on. If you have followed the steps above from the very beginning of your journey, then you will most likely have a clear path to dissolution. This includes custody of assets and shares, severance packages, royalties and other practical matters within the business. The worst thing you can do is get deep into a business partnership without foresight into such critical matters.

In a marriage, separation terms are often based on stability for children. The business equivalent is a break that allows the actual company to continue running smoothly without impacting customers, stakeholders, vendors and staff. If all parties can walk away happy and keep the business running, then a separation is as smooth as it’s going to get.

Exit Strategies

When two people enter into a marriage, they do so with the hope that it lasts forever. In business, though, there’s almost always some long-term plan, and that often includes an exit strategy. This may be the biggest difference between marriage and a business partnership: With love, you want it to last. With business, you want it to be successful, but perhaps to a point where you can leave. Whether your exit was loosely planned from the beginning or a byproduct of difficult times, remember that keeping a grounded, practical eye on dissolution from day one can mean that everyone walks away with no hard feelings.

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8 Best Strategies for Making Problem-Solving Meetings More Effective Up Front https://businesscollective.com/8-best-strategies-for-making-problem-solving-meetings-more-effective-up-front/ Fri, 20 Apr 2018 12:00:05 +0000 https://businesscollective.com?p=53562&preview=true&preview_id=53562 Question: What framework can I use to make meetings slated for problem-solving more effective?

Use the Business Model Canvas

"The Business Model Canvas is a process that holistically addresses the multisided nature of developing successful business solutions. It systematically aligns stakeholder interests from your clients to your supply chain and investors, which helps you yield viable, actionable solutions."


Take Down the Walls

"Too often, meetings for problem-solving are rigid, coordinated events. Rather than sticking to a structured approach, find someone who is competent at taking good notes and allow your team to "hash it out" the old-fashioned way: in a room, talking to one another without having to hold a community horn, and resolving problems by committee."


Add Accountability

"We solve many technical problems at our organization that have to do with custom integrations. The framework that works for us is: analyze, discuss, suggest, recap, resolve, follow up. We analyze all issues prior to a meeting and discuss them briefly (30 minutes maximum). Suggestions for solutions are then gathered and recapped. We implement, record and follow up on resolutions."


Make Sure Everyone Gets Heard

"Studies show that equal participation is key to projects involving teamwork. Even the dominant staff members gain from listening, and the more reserved staff members often have great ideas that simply don't get heard. Try to set up a meeting that discourages overt judgement, or use an egg-timer to allow everyone to speak without interruption."


Give Your Team a Fresh Frame of Reference

"If you think solving problems means locking everyone in a room indefinitely, then stare at a vision chart. Don't blink unless the burning dryness improves (rather than blurs) your vision. The fact is, monotonous stimuli (even that of a challenging puzzle) numbs the mind. So, try a change of scenery. New things can prompt new ways of thinking and lead to critical epiphanies."


Start With a Clearly Defined Problem

"Brainstorming tends to not work very well. The key is to define the problem well and then talk about specific strategies you can put in place now to build towards a solution. It doesn't matter how small or silly a thing it is. It's better for everyone involved to be able to take action now than to come up with the perfect plan."


Accept More Than One Solution

"When a problem-solving meeting has been in session for 15 minutes, more than one member of your team is bound to come up with an idea on how to move forward. Your biggest job as the leader is to filter out the options that have been tabled. Find their compatibilities and limitations. Let each member know that their point of view will be respected and tested."


Stay Focused on Three Goals

"A three-step process for effective problem-solving meetings can make the difference between chaos and success. The key is to make clear the objective of the meeting and keep everyone focused on each step. Step 1: Identify the problem. Step 2: Define what's holding you back. Step 3: Agree on a solution. If possible, a neutral meeting facilitator can help keep everyone focused and on track."


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How to Proactively Demonstrate Your Commitment to Diversity and Inclusion https://businesscollective.com/how-to-proactively-demonstrate-your-commitment-to-diversity-and-inclusion/ Thu, 19 Apr 2018 15:00:20 +0000 https://businesscollective.com?p=53558&preview=true&preview_id=53558 We at Rented.com recently learned about Founders for Change and the great work they’re doing to shed more light on issues surrounding diversity and inclusion. We too feel these are important issues, but saying you care about something and actually doing something proactive to demonstrate you care and are willing to change your own behavior to create change are two very different things. It is akin to liking a post about the need to help the homeless on Facebook versus volunteering at a homeless shelter on your weekend off. One says you care, the other shows you actually do.

An example cropped up a couple of years ago when my daughter Talulla was born. Many of us claim to be appalled by the disparity between men and women in leadership positions at large companies, or the gap in career earnings that can easily be traced to when children are born. Yet when a mother takes three months of maternity leave, we think it’s normal, as opposed to when we see a man take two weeks of paternity leave and think it’s progressive and very modern. What? This is why my wife and I were very deliberate in splitting the time 50/50. We each took two months. We are equals in parenting just as we are equals in our careers. Action was required, and we took it.

The same is true in terms of building a diverse team. For years we have said we wanted it, but the reality did not match up. As time passed, I realized heartfelt beliefs are not enough when it comes to creating a diverse and inclusive workplace. It took deliberate action. It hasn’t been easy or instantaneous, and we are by no means claiming “mission accomplished,” but we have made progress. I wanted to share what we have done and what we have learned.

  1. Commit to a Target: The first step is being clear that this is something you and the people in your company value. The next step is putting measurable targets against that. Is it based on numbers? On percentages? Is it for all team members? Executives? Managers and up? Your board? There is no way to measure progress or hold yourself truly accountable without measurable targets to track.
  2. Institute Your Own Version of the Rooney Rule: The NFL has a policy that requires teams to interview minority candidates for head coaching and senior football operations jobs. The idea is that you’re not going to be able to hire a diverse team if you aren’t even looking. This has been crucial for my company. So many early referrals who came to us through our own network looked just like us. It was far easier to field inbound interest than post and go through a robust time and resource-consuming hiring process. This one step alone has not only increased the diversity of the pool we end up seeing, but has also dramatically increased the quality of that pool.
  3. Rewrite Your Job Descriptions: There is clear research that the same job, described in different ways, will be appealing to some groups and totally unappealing to others. Be deliberate in crafting your job descriptions and messaging around hiring. Otherwise you could turn off some of your best potential candidates before you ever get the chance to meet them and convince them they should join your team.
  4. Go After People Who Aren’t Looking: There’s an old adage in recruiting that the best candidates are not looking for jobs. Knowing this, you will need to be proactive in your job search. Fortunately, LinkedIn is an amazing tool for this. Your company profile may not be what the ideal candidate is looking for, and maybe you didn’t do a great job cleaning up your job description, but by being proactive in searching out the best candidates, you’re giving yourself a better shot at proactively building the diverse team you are trying to create.
  5. Don’t Take ‘No’ at Face Value: Just as there is research showing some language attracts or turns off certain candidates, there is also research showing that men tend to view job descriptions as being more flexible, whereas women tend to view them as hard and fast requirements. Thus, even with the right language and proactive recruiting, you might find candidates that still self-filter. This is even truer if you’re just posting a job and hoping the right people apply in the first place. I have had this experience personally where more than one female candidate who I viewed as having the ideal experience for a role came back saying “I don’t think I have the right experience, but a guy friend of mine might be good for this.” I am not kidding.

All of this being said, change will not happen overnight. For example, even as we began implementing the changes above, we found female candidates were turning down our job offers at twice the rate of male candidates. Though no one explicitly stated it as the reason, it seemed that having a more male-based tech environment was just not appealing to many of them. What tipped the scales was that as the changes above became the norm and our team became more diverse, we saw those acceptance rates reach parity.

Even today this is not something we, or anyone, can “set and forget.” Creating a culture of diversity and inclusion requires constant diligence and vigilance. But it is important enough that it’s well worth the effort.

A version of this post originally appeared here.

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Recruiting the Best Candidates From Your Internal Talent Pool https://businesscollective.com/recruiting-the-best-candidates-from-your-internal-talent-pool/ Thu, 19 Apr 2018 12:00:30 +0000 https://businesscollective.com?p=53549&preview=true&preview_id=53549 One of the hardest tasks of a business owner is hiring the right people. Top performers must have the right work ethic to fulfill expectations, but also be a good fit within the company. A bad hire could result in serious repercussions, as the business’s reputation could be tarnished by their actions.
Having built three successful businesses, I know a thing or two about the process of hiring top performers. Here are my seven best tips to help you hire your dream team:

Recruit The Right Candidates

Make sure you’re putting out the right bait to attract candidates. I usually refer to this as “filling your funnel.” Here are some traits about your company that you should share with candidates:
  • Culture and environment: Company outings, family picnics, lunch and learns, appreciation days, etc.
  • Attire: Whether there’s a dress code — if it’s business casual, business formal, and so on.
  • Employer prestige: Your retention rate, company history, tech opportunities, awards won, etc.
  • Travel: Company trips, seminars, conferences and training.
  • Compensation and benefits: Incentives, bonus structure, stock, 401(k), holidays, company car, healthcare, etc.
  • Personal advancement: On-the-job training, cross-training, education, certifications, employee awards and promotions.

Know The Type of Candidate You Want

It’s important to determine if the candidate is expected to handle easy tasks, or deliver on business deals that require more effort and creativity. You must have a clear understanding of the skills and personality needed to fill the position before beginning the interview process.
If you’re not too familiar with what their purview should entail, I recommended going to the source. When I hired my controllers, for instance, I had my CPA interviewing them to make sure they were qualified. We also make sure that their attitude matches those of our existing team members.

Ask Pertinent Interview Questions

Conducting an interview with candidates is the most important phase of the hiring process. Ask questions that help bring out their personality and professional demeanor. These are my top three:
  • “Why should I hire you?”
  • “If I called your old boss, what would he or she tell me you need to work on?”
  • “How you would handle X situation?” (Make it a situational question that requires creative reasoning skills.)

Check References

A job candidate must provide a resume and references before their interview. Take the time to verify each credential, job skills and their work experience. Oftentimes, the references are former supervisors, co-workers or college academic advisors: Ask them for a detailed critique of the candidate’s skills. The main question to ask here is, “Are they re-hirable?”

Commit to Excellence 

Is the candidate serious enough about the position, or do they view it as just a temporary opportunity? You must take a closer look at their employment history, especially if they move from one position to another without much explanation. The following is a great question that helps you uncover the candidates’ last experiences and let you know what type of person they are: “Tell me what you would change about the last company you worked for, and what you didn’t like about its management.”

Check Social Media

It’s very important to conduct a social media background search on all job candidates. Their entire social media profile should be available online, as this will provide a better perspective on how the candidate’s personal and professional life intertwines. Be on the lookout for insights that tell you whether or not they fit your culture.

Hire Interns

Most business leaders would disagree with this, but hiring interns for full-time positions is the best approach you can take. There’s no introductory period, as you already know their strengths and weaknesses. Competency is still the most important factor in the hiring process, and their performance in the workplace if they’re truly cut out for the gig. If they get along with every co-worker and their direct supervisor is advocating for them, then this person probably deserves an offer for a full-time position.
At the end of the day, business is all about people. Finding the people who are able to get things done and who believe in your company’s vision is what will make your business thrive, and consequently attract more top performers. Making millions is not easy. The key is to always be topgrading, even if you think your team is already perfect.
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