How to Get (and Act on) Feedback About Your Business

Influence & Co.’s Kelsey Meyer offers insight on how to get (and respond to) feedback about your business.

Kelsey Meyer, President and Co-Founder of Influence & Co., believes strongly that feedback — both from employees and customers — can help shape the future of your startup.

In this video, she shares key lessons about proactively asking for — and then acting on — the feedback you receive, internally and from your customers. Some takeaways include:

  • When your company is small, survey employees regularly about what you should start, stop and continue doing;
  • Be proactive about surveying clients (hint: keep it short);
  • Focus on one key question with customers: Would you refer our business to a friend?

Resources

How to Get (and Act on) Feedback About Your Business

Influence & Co.’s Kelsey Meyer offers insight on how to get (and respond to) feedback about your business.

Kelsey Meyer, President and Co-Founder of Influence & Co., believes strongly that feedback — both from employees and customers — can help shape the future of your startup.

In this video, she shares key lessons about proactively asking for — and then acting on — the feedback you receive, internally and from your customers. Some takeaways include:

  • When your company is small, survey employees regularly about what you should start, stop and continue doing;
  • Be proactive about surveying clients (hint: keep it short);
  • Focus on one key question with customers: Would you refer our business to a friend?

See Also: Success Is Complicated -- Don't Settle for Simple

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