Question: What is one simple way I can improve my business website this year without totally overhauling it?
"We've been using LiveChat on many client projects and absolutely love it. It conquers a few key areas with one app -- instant sales insights to know what a prospect is most interested in, real-time feedback on what's confusing with your current site and an easy-to-use messaging system to contact you for support requests if you're offline. "
Experiment With Video
"We found that integrating well-produced videos into a page can dramatically increase conversions. Integrating video is generally simple and can be done without redoing the basic design or navigational structure of your site. Of course, the hard part is generating great video content!"
Create Clear Calls to Action
"Many businesses lose customers because they do not provide a clear path for customers to navigate through their websites. Having clear calls to action that explicitly state what you would like the customer to do is an easy way to raise revenue with little work involved. Think about the most important business objectives you have, and then place logical CTA buttons throughout to support the goals."
Rewrite Web Copy From Your Customers' Perspective
"So many business websites are written in a language that's not relevant to their customers. Take a step back and look at your website copy through your customers' eyes. You should first slash the word count by half, and then rewrite it with an eye for using plain speak versus jargon, put it into their words and facilitate skimming versus reading."
Upgrade Your Fonts
"You'd be surprised how different the same content looks with a few simple font changes. Make an update. Go modern. Websites are trending more toward a brochure style. Up the font size, and use a Google Web font to expand your options. It's a simple change that yields a big effect. The same content will stand out in the crowd. "
Add a Phone Number
"Great customer service is critical to creating happy customers. While most startups try to streamline their service with robust FAQs and a "24-hour reply" promise on emails, the most effective way to grow sales is to add a phone number on your site. Make it front and center -- talk to people when they are on your site and ready to buy!"
Refresh Your Home Page
"Redesign your home page with an eye for user experience. What type of information do new visitors need most? Figure out what resources help users make the best use of your site, and then relocate the links for your most important tools and information to the highest-visibility areas of your main Web page. "
Create More White Space
"Find ways to create more white space around the most important areas of your website. Chances are, you've cluttered areas of your website as new ideas and content have emerged over the years. Take some time to review what is critical to your business and what is not. Remove what isn't, and find new, cleaner ways to present the refined content."
Focus on Conversions
"What can you do to improve website conversion? It could mean making a phone number more prevalent on your home page if you’re a service business or making small tweaks to the wording and action items. "
Pay Attention to Your Analytics
"Google Analytics is free and incredibly powerful if you use it correctly. Add the tracking codes to your site, and analyze the data at least twice a month. Pay attention to the customer flow and drop-off rates for each page. Make the pages that have the highest average time easier to find. Analyze the lowest-performing pages and look for ways to make those stickier to keep visitors engaged longer."